COVID Policy

Any guests showing signs of illness such as coughs, colds, sore throats or any flu-like symptoms are not permitted to travel with us. Travellers from Overseas must abide by all government regulations regarding Quarantine periods and obtaining a negative Covid Result.

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How long should I book for a trip?

It is recommended to book at least 2 weeks in advance.

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Payments & Confirmation Policy

Booking a trip requires a 20% deposit via bank transfer, which can be provided via email or text message. Failure to pay within 72 hours may result in cancellation, and full payments must be made 48 hours prior the departure date.

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Change Policy

Customers may change their booking if the proposed travel dates is more than 48 hours before the departure. Any changes within the 48 hour period will not be accepted.

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Cancellation & Refund Policy

Customers may cancel their booking if the proposed travel dates is more than 48 hours before the departure and full refund will be given. Any cancellations within the 48 hour period will not be accepted.

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Risks & Safety

Customers are required to exercise safety and caution during the time period with us. Any health concerns should be raised with a member of our team prior to departure. Travel insurance is recommended when during trips and customers are required to act with due diligence and care for their own safety. Customers will be hold full responsibility for any injury or illness whilst conducting the journey with us and our organisation and staff will not be responsible for any injuries or accidents to customers. 

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Smoking and Alcohol

Our vehicle is strictly prohibited for smoking and alcohol consumption.

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Travelling With Children

If you are travelling with any children aged between 2 and 8 years, you must advise our staff to ensure the proper seating arrangements (restraints and booster seats) is provided.  We do not recommend travelling with babies or children under the age of two.

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Guests Requiring Assistance

Please add a note when you book with us for any customers that requires extra assistance, so we can adequately assist you at the day.

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We're here to help | Customer Feedback

Any customer feedback can be submitted via the Contact page. Please advised that we are on Sydney Australia Eastern Time.