Frequently Asked Questions
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Do I need travel insurance?
When travelling with us, it is recommended that clients purchase travel insurance because they must take responsibility for their own safety. Customers take full responsibility for any illness or injury they may sustain while travelling with us; neither our company nor any of our employees will be held liable for any customer accidents or injuries.
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What type of vehicle will we be travelling in?
You will be travelling in a 7 seater SUV (6 passengers + 1 driver), but we recommend only seating up to 4 passengers for your comfort. This SUV has plenty of space, full air conditioning, and music compatibility.
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Is it wheelchair accessible?
Unfortunately, our vehicles are not wheelchair accessible.
Can I book a child booster for child age 2-8 years old?
If necessary, child booster seats can be provided at no additional cost. If this is required, please let us know when you make your reservation. We do not recommend travelling with babies or children under the age of two.
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Are there any discounts for booking multiple trips at the same time?
Please fill in a form in the Contact page with your information, along with your requirements, and we will get back to you.
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How long should I book for a trip?
It is recommended to book at least 2 weeks in advance.
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Do you accept last-minute bookings?
Please text or call us on 0412 909 695 for last-minute booking. If available, full payment is required in terms of last-minute booking.
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Do you offer any other packages / locations?
Whilst we have a number of readily available packages to choose from, we can tailor the day in accordance to your schedule and places you want to visit. Please fill in a form in the Contact page with your information, along with your requirements, and we will get back to you.
Can you pick us up from Sydney Airport?
Indeed! We may adjust our services to meet your needs; just let us know when you make your reservation. In the event that an airport pickup is necessary, kindly provide the flight number and time.
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Can I take my big luggage on the vehicle?
We kindly request that you only bring small to medium-sized carry-on luggage in order to maximize the amount of space inside the car. This makes it possible for everyone to travel in comfort without affecting personal space or legroom. We value your cooperation in making sure every passenger has a hassle-free and pleased journey.
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Can I change my mind after I made a booking?
Customers cannot change or cancel their booking if the proposed travel dates is within 48 hours from departure. Any changes or cancellations within the 48 hour period will not be accepted.​
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